Be nice to your telephone customer service agent they have a terrible job

July 16, 2014, 10:29 am

Agree38 Disagree5

88%
12%

The debate "Be nice to your telephone customer service agent they have a terrible job" was started by tkershaw3 on July 16, 2014, 10:29 am. 38 people are on the agree side of this discussion, while 5 people are on the disagree side. That might be enough to see the common perception. It looks like most of the people in this community are on the agreeing side of this statement.

Michelle_M posted 1 argument, echofrommadiun posted 1 argument to the agreers part.


tkershaw3, alexgrabham95, PeanutButterEllie, Michelle_M, dana1099, Medina, Miabbby, echofrommadiun, jessicaS02, Vivinary, LeaderOfDiscussion, llthslvtr, stormshy, Fountaine550 and 24 visitors agree.
5 visitors disagree.

Having a job as a customer service agent is a risky job, I think. The agent must able to handle complaints from customers including getting scolded by them. There are two kinds of customers who make a complaint. The first ones, they tell the customer service officer in a soft way of speaking. They feel disappointed but they don’t want to hurt anybody by yelling at the CSO. The others are people who complain arrogantly. In this case, the agent should be patient and able to control his/her emotion.

4 years, 9 months ago

Customer service reps at any company have it rough. They are required to act professionally, while the person on the other end of the line is cursing, screaming and even threatening them at times. It's one thing to be in a situation where you are verbally attacked and can defend yourself; it's a whole other thing to sit and take verbal abuse when you aren't even the intended target. Whenever I deal with customer service or service workers like waiters, I try to imagine how I would want to be treated and bite my tongue.

5 years, 4 months ago
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